How to Order Your Memorial
- Simple, Transparent, No Pressure
We understand this is a difficult time. Our process is designed to be calm, clear and supportive, giving you complete peace of mind at every step.
Ways to Plan with Us
- Choose the method that feels most comfortable for you and your family.
Home Visit
Home visits are available in certain areas, depending on your location and needs. We'll bring samples, discuss options and help you choose the right memorial.
Call Us
Our preferred option for quick, friendly advice. Speak with our team about memorial styles, pricing, inscriptions and the next steps.
Email Us
Ideal if you want time to consider designs or share details. We’ll send options, layouts, prices and updates in writing.
Video Call
Personal support from wherever you are. We can show memorial examples and talk you through your options.
The Journey from Start to Finish
Initial Consultation
Share your ideas with our gentle team. We will guide you through materials, inscriptions, and local regulations.
Transparent Quote & Design
Receive a detailed sketch of the memorial and a fully itemised quote. No hidden fees, no pressure to decide.
Deposit & Paperwork
Once you are ready, a 50% deposit begins the process. We will submit all required permit applications to the cemetery or churchyard on your behalf.
Permit Approval
We wait for the authority to grant permission. This can take a few weeks, but we manage all communications.
Crafting Your Memorial
Our master stonemasons begin carving and inscribing your chosen stone to the highest traditional standards.
Installation
Our NAMM-qualified fixers safely and respectfully install the memorial. The final 50% balance is only when you are completely satisfied.
Aftercare Guarantee
Your memorial comes with a 30-Year Structural Guarantee and 1-Year Free Re-levelling, ensuring lasting peace of mind.
Our Promise
14-Day Cooling Off Period — Full Refund
- We believe you should never feel rushed. If you change your mind within 14 days of paying your deposit, we will return your money in full—no questions asked.
- 100% refund within the first 14 days
- No production starts until the cooling-off period ends
- Clear communication if cemetery permits are delayed
Payment Terms
Upon Order
50% Deposit + Permit Fee
After Installation
Final 50% Balance
Absolutely no hidden charges.
All costs are itemised.
All costs are itemised.
Expected Timescales
- Crafting a lasting tribute takes time. Here is what to expect.
| Stage | Typical Duration |
|---|---|
| Permit Approval | 2 to 6 weeks (depends on local authority) |
| Manufacturing | 8 to 12 weeks from permit approval |
| Total Journey | Approximately 10 to 18 weeks |
Common Questions
Yes. Permission is required from the cemetery, churchyard or burial authority before a headstone or memorial can be installed. Churchill Memorials completes and submits the permit application on your behalf, helping to make the process clear, simple and stress-free.
The person named on the grave deed or Exclusive Right of Burial is normally the person authorised to apply for a memorial. If you are unsure who owns the grave rights, Churchill Memorials will guide you through the information the cemetery needs before the application is submitted.
Many cemeteries require families to wait around six months after a burial before a full headstone is installed, allowing time for the ground to settle. However, this depends on the cemetery and the grave foundation. Some cemeteries have concrete beams or prepared foundations already in place, which allows a memorial to be fixed much sooner once cemetery approval has been granted. Churchill Memorials checks the cemetery or churchyard requirements for you and confirms when installation can take place.
The timescale depends on the memorial design, stone availability, cemetery approval, inscription work and installation schedule. Once we have the cemetery details, grave information and chosen memorial design, Churchill Memorials provides a clear estimated timescale for the full process.
We Are Here When You Are Ready
- Speak directly with our compassionate team. No call centres, just kind, knowledgeable people who are here to help.